Refund & Return Policy

Understanding Our Refund Policy

At Swiss Vitalis, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.

Returns and Refunds

We provide a 30-day return window for unused items returned in their original packaging. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To start a return, email us within 30 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.

Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

All refunds are processed in U.S. Dollar ($USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

What is Our Refund Policy?

Our refund policy is designed to ensure that customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can initiate a refund within 30 days of receiving your order. This policy allows you the flexibility to return items, so you won't be stuck with something that doesn't meet your expectations. We believe this makes shopping with us worry-free.

How to Request a Refund?

To request a refund, simply contact our customer service team. You can do this through our website or by calling us directly. Believe it or not, we have created a streamlined process for refunds, so you can receive your money back promptly. So don't hesitate to reach out if you have any questions or need assistance.

Conditions for Refunds

While our refund policy is generous, there are a few conditions. Items must be in their original condition and packaging. However, if the product is defective, we will cover the return shipping costs. This ensures that you feel valued as a customer. Because we want to provide an excellent experience, we encourage you to read our full policy for specific details.

What is the Refund Policy?

Our refund policy is designed to provide you with peace of mind when shopping with us. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. This means that if the product did not meet your expectations or if there was a defect, you have the opportunity to get your money back. We want you to feel confident in your purchases, and our refund policy reflects that commitment.

How to Request a Refund

Requesting a refund is simple and straightforward. All you need to do is contact our customer service team via email or phone, and provide your order details. Our team will guide you through the steps to initiate the refund process. Additionally, you may need to return the product in its original packaging since this helps us process your refund more efficiently. Remember, processing your refund may take up to 10 business days after we receive the returned item.

Why Choose Our Refund Policy?

Choosing our store means choosing a hassle-free shopping experience. We understand that sometimes products don't meet your expectations, and that's why our refund policy is easy to navigate. We prioritize your satisfaction, so our process is designed to be efficient and fair. Because of this, our customers often return for future purchases, knowing they can shop with confidence. Allow us to take the worry out of online shopping with our comprehensive refund and return policy!