Política de reembolso
Overview At Swiss Vitalis USA, we strive to ensure that you are completely satisfied with your purchase. If you’re not satisfied, we have a straightforward return and refund policy to assist you.
Returns
- Eligibility: You may return items within 15 days of receipt for a full refund, provided they are in original condition, unused, and in the original packaging.
How to Return an Item
- Contact our customer service team at charlesh@swissvitalisusa.com to initiate your return.
- You will receive instructions on how to proceed with the return.
- Package the item securely and include a copy of your order confirmation.
- Ship the item to the address provided by our customer service representative.
Refunds
- Refunds will be processed within [7-10] business days after we receive and inspect the returned item.
- Funds will be credited to your original payment method. Please allow time for your bank to process the transaction.
Exchanges
- If you need to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part.
Contact Us For any questions regarding our refund and return policy, please reach out to our customer service at charlesh@swissvitalisusa.com.